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FAQ

1. Products & Performance

Q1: What types of flame retardants do you offer?

A: We supply halogen-based, phosphorus-nitrogen systems, inorganic flame retardants, and customized compound solutions for plastics, rubbers, textiles, coatings, electronics, and other industrial applications.

 

Q2: Are your flame retardants eco-friendly (e.g., halogen-free)?

A: Our full-range eco-compliant solutions meet EU REACH, RoHS, IEC standards, and other global regulations. Halogen-free options with third-party test reports are available.

 

 

 

2. Technical Support

Q3: What is the typical dosage of your flame retardants in materials?

A: Dosage Varies depending on material type and flame resistance requirements. Our technical team provides formulation optimization support.

 

Q4: Can you customize solutions for specific industries (e.g., EV batteries)?

A: Yes. We develop tailored solutions for lithium batteries, aerospace, construction materials, and other sectors, compliant with UL, IEC, GB, and industry-specific standards.

3. Certifications & Compliance

Q5: Are your products internationally certified?

A: Our products meet UL 94, EU REACH, RoHS, GB(China), etc.

 

Q6: Can you provide LOI (Limiting Oxygen Index) or UL94 test reports?

A: Yes. We provide complete test data and assist with third-party testing procedures.

4. Order & Shipping

Q7: What is the minimum order quantity (MOQ)?

A: Standard MOQ is 1 ton. Trial orders are available for new clients to evaluate product performance.

 

Q8: What is the lead time?

A: Standard products: 7-15workdays; Customized orders: 3-4 weeks. Depending on the recipe, the length of time required may vary.

5. After-Sales Service

Q9: What if the product doesn’t meet our requirements?

A: We offer free technical adjustments. Quality issues are covered by our refund.

 

Q10: Do you provide on-site technical support?

A: Yes. Our engineers can assist with production trials, compatibility testing, and process optimization.

6. Industry-Specific Solutions

Q11: How do you balance flame retardancy and mechanical properties?

A: We minimize performance impacts through synergistic flame retardant technologies and formulation optimization, customized for specific material systems.

 

Q12: What should we consider when using flame retardants in recycled materials?

A: Prioritize flame retardants with high thermal stability and material compatibility. We offer dedicated compatibility testing services for recycled substrates.

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